Step 1: 24 Hour Emergency Contact
When you are dealing with water damage, immediate action is crucial. That is why SERVPRO of Pike / NE Monroe Counties is available 24 hours a day for water emergencies, large or small. The first step of our six step restoration process is the emergency contact. You can call our local branch directly at 570-296-1177. Upon dialing you will speak with one of our trained representatives. They are experts and dealt with thousands of inquiries from people in your exact situation.
Our trained representative will get as much information as possible to create a file to share with our water restoration professionals that we will be dispatching to your home or business for inspection. When we are dealing with water damage, it is imperative for us to get someone out to you as soon as possible. It's important to understand that a delay of a few hours can greatly increase the severity of the water damage. So our goal is to get to your home or business as soon as possible to mitigate and prevent further issues.
We Answer the Phone Ready to Help
Call Today - (570) 296-1177
Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Pike / NE Monroe Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?